Please Be Noted

You have 30 days to request a return. 

To make sure a return to be eligible that your item must be in the same condition when it's received.it must be unused that in its original packaging without tampering. 

The order that needs return that all the things you received must be included, such as user manuals, parts and accessories.

The refund/exchange will be immediately voided if any return is found opened, used, or have signs of damage.

Changing of mind or compatibility issues will be not covered by our return policy if the product has been opened or used. Please check your devices and make sure it/they are compatible with our products before you process your order. please read the details of compatibility in our product page carefully.

About Return
If you want to return, please contact: service@weofly.com
To be noted that the return process is within 30 days from the date of purchase.
The returned items should include all the things in the delivered box.
30-day money-back guarantee will be voided if any items missing.

After approval
Please be noted that you will be responsible to take care of the return shipping costs and any related fees.

The shipping costs are non-refundable,please be noted and we will charge a restocking expense(may take 10% to 25% of the order value).

We will process your refund and apply it to your original payment method, it may take 7-14 days to show up on your statement ( it depends on your financial institution). 

We are always here answering any questions about return: service@weofly.com

About customs duties, taxes, and fees
The respinsibilities you need take to cover all the fees related with the return( customs duties, taxes), and you need resolve all the issues to make sure the package to be arrived in our receiving address. please be aware that we don't collect packages stuck in customs and will not be responsible for any associated fees.

About damages and issues

Please check and confirm your package with your order when it's arrived.
Please contact us immediately while the item is defective, damaged or you receive the wrong item. we will resolve the issue as soon as we can.

About non-returnable items
On sale items and custom products can not be returned(such as special orders or personalized items).

About Exchanges
Please return the item as soon as you can to make sure that you get the right item you want, and you need make a new purchase once the return is accepted. 

About Refunds
We need inspect your return and check the packages, you will be informed if your refund was approved. your refund will be automatically applied to your original payment method. please make sure your bank or credit card company can process and post the refund and confirm this, we won't be responsible for any problem caused by your bank account or credit card, but we will do what we can to help solve it with you.