After-sale Service
Products have no impact on secondary sales may be returned for a full refund for any reason within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Weofly's warehouse for inspection, the refund process will begin.
● Returns must include all accessories.
● Items must include original packaging.
● For non-quality related warranty claims, the buyer is responsible for shipping costs.
● For non-quality related warranty claims, Weofly refunds the cost of purchasing the product itself.
● Returns may be rejected if product does not meet the above requirements.
Refund requests for the 7-day money back guarantee expire 7 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 7-day window has lapsed. For purchases not made directly through Weofly's online stores, please contact the retailer for after-sales service. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Weofly or Weofly's authorized resellers are covered by an 12-month warranty, starting from the date of purchase.Quality-related warranty claims on purchases made through Weofly's authorized distributors and retailers are handled through Weofly.For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Process:
● Buyer must provide sufficient proof of purchase.
● Weofly must document what happens when buyers troubleshoot the product.
● The defective item's serial number and/or visible proof depicting the defect are required.
● It may be necessary to return the item for quality inspection.
Valid proof of purchase:
● Order number from online purchases made through Weofly or Weofly's authorized resellers.
● Sales invoice.
● Dated sales receipt from an authorized Weofly reseller that shows a description of the product along with its price.
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Buyer's accidental returns.
● Returning personal items.
● Returning items claimed to have defects but found by Weofly quality control to be in working condition.
● Returning defective items using international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Not Covered Under Warranty:
● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
● Purchases from illegitimate resource.
Weofly is not liable for:
● Loss of data incurred from use of Weofly products.
● Returning personal items sent to Weofly.
When returning items with a prepaid shipping label provided by Weofly, Weofly takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Weofly does not provide refunds for items damaged in transit for non-quality related warranty claims.
